If nothing happens when you export your citation from a library database into RefWorks, you may have a pop-up blocker stopping the RefWorks login window from appearing.

First, check to see if the pop-up window blocker is set on your browser, personal firewall, or security software.

In Internet Explorer:

1. Go to the Tools menu and drag down to Pop-Up Blocker to see if the blocker is turned on.
2. If the blocker is turned on, click on Pop-Up Blocker Settings.
3. Add www.refworks.com as an allowed site.

In Firefox:

1. Go to the Tools menu and drag down to Options.
2. Click the Content option.
3. If the blocker is turns on, click on the Exceptions button to the right.
4. Add www.refworks.com as an allowed site.